This is a famous "French-Asian" bakery n South Korea. Why I know this bakery? Because in South Korea, one of the owner is Eunhyuk (Lee Hyuk-Jae), member of Super Junior. And obviously as you might know, that's the reason why I was so long for this shop and extremely excited when I knew that it'd be opened in the middle of the golden triangle at Bukit Bintang area.
First step into the shop, I was impressed by the greeting "anyeong haseyo" from the staffs. And actually I like the smiles on their faces, and their friendliness when talking with the customers. It was a very different environment and atmosphere, I felt like going into another world from a busy city. The warm interior, nice decorations, nice bakeries, the aroma of the bread and coffee.... all so impressive ----- until how I really experienced their real service: the food and how it's served.
I took a bread and ordered an iced mocha from the counter, they gave me a number for the coffee. And then, I waited at my table for more than 20 minutes, the drink is not served!!! When I asked one of the staff (waiter?) around, THEY CAN'T SPEAK ENGLISH!!!! OK, I'm not discriminating, but can you at least get somebody who can understand what I'm saying?? Don't tell me they are from Korea, I bet they don't understand Korean too!
So after waiting for another 10 minutes, I lost my patience and went to the counter, where somebody made the coffee behind. When I checked with one of them about my order, I was shocked that they just started making my drink!! And moreover, the staff asked me a few times about my order, when the guy asked me for the last time if it's hot or cold, I repeated don't know how many times and I almost shouted out: ICED MOCHA!! A few people looked at my side, but I don't care, I was so pissed at that moment, just let them know they have an angry customer here. After I grabbed my drink, I just turned myself straight to the door, ignored those who said sorry and thank you to me.
And the coffee... sorry you can say that I'm not a coffee lover or don't know how to appreciate real coffee. I just simply don't like the taste. As they charged me same price as Starbucks, I can say their service quality and the taste is far far behind.
I know I was a bit harsh to them and some of them they're just innocent, it's not their fault for can't speak English. But it's the owner who needs to take responsibility of their service and quality. First of all I don't mind they hire foreigner, but as the foreign workers can even speak Cantonese and Hakka in the traditional Chinese kopitiam, I don't see a reason why they can't even understand simple English. If I'm going to pay 10 times higher than that here, I would like to see some difference.
Actually I went there because of someone I like, but since they have no connection to each other, I won't really feel like want to come back here for the second time.
p/s: Anyhow, the bread I bought was quite ok, just it's too expensive, RM6.50 for that.
Anyone who wants to know more about this shop, can go to their Malaysia Facebook page:
https://www.facebook.com/TLJMalaysia
More information about Tous les Jours in Wiki:
http://en.wikipedia.org/wiki/Tous_Les_Jours
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