My First CSS - Dec 2012

After almost 2 years in the team, this is my first time, handling the CSS by myself, alone. With only my boss came in for a few minutes and helped with some quiz questions.

Previously I wasn't confident enough to handle this longest training we have in the center, especially I'm such a careless and always lose focus type of person. And I can't really handle difficult situations, challenging questions, problem attendees, fighting attendees............... etc. But surprisingly, it went quite well and I managed to finish the class without any mistake. Of course, thanks for the attendees for active participation and co-operations. Anyhow I know there are dead air, boring moment sometimes, but finally, everything goes fine.

It was so excited to be a trainer, for me it's more to an experience sharing moment, I share what I have learnt and also at the same time, listen to their stories. It was fun and interesting. I'm glad that I volunteered to take this chance as the trainer for this month, and I'm appreciate for those who joined my class, for being nice to me~~ hehe!

As a result of the survey, 94% satisfaction, not bad. As a first time CSS trainer, it's just meet my expectation. And from one of the feedback, what he likes the most is: the effort from the trainer. OMG~~ thanks for appreciating my effort, hahahaha! But I also hope that you gain something from the 3 days.

If I have chance to do it again, I'll try, although it's really tiring by standing and talking for 3 days.

By the way, CSS stands for Customer Service Skills. :)

My ITIL Class

ITIL, heard of it years ago, and seems a very great name. Especially after many of my friends have attended it and they seemed proud of it also.... so... that's why, I was quite excited when I knew that I had a chance to join the course, together with some anxiety of course.

The course was taken place in a not really remarkable hotel, Shah's Village Hotel at Petaling Jaya. I missed the junction twice when I first drove to the place. And because of this training, I had another chance to take public transports: komuter train and LRT. It's been a long time since I visited KL Sentral, and I realized that it doesn't have much changes. But the komuter train really impressed me, the service has improved a lot, but hopefully they kept it consistently and continuously.

As usual, I met different people from different companies, states even country (one from Qatar) in the class. But something very strange, this time, I never take any contact from those I don't know. From my last experience, our connection and interaction actually just ended after the course, even if I added them into my FB, it won't make any difference, I believe.

Anyhow, I really enjoyed the class. And one good thing about having training is: you won't feel hungry. They will not only serve you lunch, but also morning tea break and afternoon tea break. That's what I like during training time also.

About the exam.................................... allow me to say......................... I have > 90% to pass, but still I reserve another 10% for ........ just in case.

Santhia, Donavan, Sean, Aida, Aidi, Yvonne..... although I didn't get any contact from you, I'm still glad to have you as my classmate during the 3-day training time. And I really enjoyed chatting with you, listened to what you have experienced and what you are doing. I believe that we could have chance to meet again in the future. Bless You All!! And wish that we will all pass our exam! Yey~~!