I believe that today definitely is the most exciting day for our new agent, Jamil...
Susan and Jeff both on MC, there is no Korean agent available, as a newcomer, he has no choice but to go into work, start his first 'one-man show'!
Although today is Friday, Korean incoming calls still more than English and Mandarin, the total calls that 3 of us got still lesser than him. Anyway, as we know that he was the telesales person for one of the leading IT company before, so taking calls is not a big problem to him, it's just his technical knowledge is still not enough.
And he also became the first ever, got the compliment before he officially go on live, Amazing!
Luckily today is Friday and the 3Q closing is over, we have much time to 'have fun' backing him up, haha! I think he'll be no problem on live very soon.
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2 comments:
after reading ur blog, i had thinking of X-file ~ Agent Mulder & Agent Kelly !! Agent Yoke Fun, Agent Jamil ... hahaha
For those who receive calls directly from the users/customers, we call ourselves "agent"... hehe
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