Today before I started to work, just right after I stepped my feet into the office, my teammate was excitedly telling me that, the new guy has taken his first call and asked me to help him out.
Luckily, the caller was our regular user. She is quite nice and friendly, when she knew that the person who took her call justnow was a new guy (of course I was the person who told her... :P), she was a bit surprised but could expect that, because he sounds shy and nervous.
Actually he's still under training period and should not take any real call from our users yet, but since our call frequency was quite high just now, only one person was not enough to handle, that's why he has to pick it up. It was lucky because he didn't get the call from our difficult users, but on the other hand, it's also a good experience for him as a new agent, hopefully he could learn some lesson from his very first call by now.
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真的很难想像，我这一天是怎么过来的。早上在新村看政府医生，下午匆匆吃个面就载了爸妈一起去KL同善，一直搞到5点才回家。然后，我“爽爽”地又去了一趟IOI City Mall买爸爸吃的五谷粉、血压计，“顺便”给自己买了一个我一直很想买却嫌贵的袋子犒劳自己。 一天下来，身心都很疲...
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I received a lot of wishes from FB today. I'm grateful about that, really thanks for their greeting and wishes. One friend of mine to... -
妈， 忘了从哪一年开始，我每一年的生日都会请假在家，陪着您还有爸爸还有BoyBoy一起去逛街吃饭。我们的庆祝方式永远都不豪华，也不热闹。只是一家人吃个饭逛个街我也觉得很幸福。 今年，是我第42年庆祝生日，却也是第一次你们都没有在的一年。去年我们曾经说过，今年我的生日刚好落...
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